Question 1

What is short-term rental (STR) management?

Accepted Answer

Short-term rental management involves handling all aspects of renting out your property for short-term stays. This includes guest communication, bookings, cleaning, maintenance, and revenue optimization.

Question 2

Do I need to live near my property to work with you?

Accepted Answer

Not at all. We manage everything with local teams in place for cleaning, inspections, and maintenance, so you can own a profitable rental property from anywhere.

Question 3

Who handles guest communication and issues?

Accepted Answer

Our teams manage guest communication 24/7, from initial inquiries to check-out support. We also coordinate any on-site needs with our trusted local partners.

Question 4

What kind of properties are best for STR?

Accepted Answer

Condos, single-family homes, townhomes, and vacation houses all perform well. Success often depends on location, amenities, and how well the property is presented and managed.

Question 5

Do you help with property setup?

Accepted Answer

Yes. We guide new owners through the setup process — including furnishing recommendations, photography, listing creation, and ensuring your property is guest-ready.

Question 6

What kind of agreement do I need to sign?

Accepted Answer

We keep it simple. If you ever decide to step away, just give us a 30-day notice.

Question 7

What do I need to provide at my property?

Accepted Answer

Wi-Fi is required. Beyond that, we’ll share a recommended stock list to help you exceed guest expectations.

Question 8

Do I have to keep my home available all the time?

Accepted Answer

No, you choose when to use your home. That said, homes with limited availability may not be the best fit for our program.

Question 9

Do you handle taxes?

Accepted Answer

Yes — we collect and remit required lodging taxes for you. (Some locations, like Hawaii, may have additional filing fees.)

Question 10

Do I need to allow pets?

Accepted Answer

It’s your choice. Allowing pets can boost revenue, and we charge guests an additional cleaning fee. Service animals, however, must always be accepted.

Question 11

How is pricing determined?

Accepted Answer

We use dynamic pricing based on demand, seasonality, and your home’s unique features. This ensures maximum occupancy and revenue.

Question 12

How fast can I get started?

Accepted Answer

Most properties go live within 2–3 weeks. Our onboarding team will guide you through every step — photos, walkthrough, listing setup, and pricing approval.

Question 13

Will I have access to reports?

Accepted Answer

Yes, you’ll get a secure owner portal with bookings, statements, maintenance updates, and the ability to block dates for personal stays.

Question 14

When do I get paid?

Accepted Answer

Payments are issued monthly, typically by the 10th for the previous month’s reservations.

Question 15

How do you market my home?

Accepted Answer

We list on major platforms like Airbnb and VRBO, plus our own site and guest database. Your property is promoted through optimized listings, guest newsletters, and targeted marketing.

Question 16

Can I keep my current reviews?

Accepted Answer

We may be able to transfer VRBO/HomeAway reviews. Airbnb reviews, however, cannot be moved.

Question 17

Do you handle photography?

Accepted Answer

Yes — professional photos are included as part of onboarding to make your listing shine.

Question 18

How do I get started?

Accepted Answer

Simply contact us through our inquiry form. We’ll review your property, share revenue projections, and guide you through the onboarding process.

Frequently asked questions